Terms of Service

By creating an account or using CaseSpark, you ("Customer", typically a law firm) agree to these Terms on behalf of your organization. If you do not agree, do not use the service.

CaseSpark is a case management and client-communication platform for law firms: case and client records, messaging (SMS and email), task and workflow tools, and related integrations. Features may change as the service evolves.

CaseSpark is a software provider. It does not provide legal advice, legal representation, or attorney services, and no attorney-client relationship is formed with CaseSpark. Your firm remains solely responsible for the practice of law, including professional conduct, conflicts, deadlines, and all communications sent through the platform.

You must provide accurate registration information and keep credentials secure. You are responsible for activity under your organization's accounts. The service is intended for use by law firms and their authorized staff, not consumers.

As between you and CaseSpark, your firm owns the data it and its clients submit ("Customer Data"). You grant CaseSpark a limited license to host, process, and transmit Customer Data solely to provide the service. Your firm is responsible for having the necessary rights and consents (including client consent for text messaging) to submit Customer Data.

No unlawful, deceptive, or abusive use; no violating telecommunications and anti-spam law (including the TCPA and CAN-SPAM) when messaging through the platform; no attempting to breach, probe, or overload the service; no reselling access without our written agreement.

Paid plans are billed as described at purchase. Fees are non-refundable except where required by law. We may change pricing with at least 30 days' notice, effective at your next renewal.

Either party may terminate as described in your plan. We may suspend or terminate for material breach, including Acceptable Use violations. Upon termination you may request export of Customer Data within 30 days, after which we may delete it, subject to legal retention obligations.

The service is provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages. CaseSpark's aggregate liability under these Terms is limited to the amounts you paid us in the 12 months preceding the claim.

These Terms are governed by the laws of the State of Utah, excluding its conflict-of-laws rules. Venue for disputes is the state or federal courts located in Salt Lake County, Utah.

We may update these Terms; material changes will be notified via the service or email at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.

Questions about these Terms: legal@casespark.com.